Thank you for choosing TrueAxis LLC. We want every customer to be satisfied with our fitness equipment products. If you are not satisfied with your purchase, you can apply for a return according to the following return policy.

  1. Return Period

TrueAxis LLC offers a 30-day return guarantee.

You can contact us to request a return within 30 days of receiving the product.

Any product that has been opened can be returned as long as it meets the requirements of this policy.

  1. Return Policy for Opened Products

TrueAxis LLC supports returns of opened products.

Customers can unpack and inspect the product upon receipt and apply for a return within 30 days. To ensure a smooth return process, please ensure that:

The product itself is intact;
Product accessories, instructions, and packaging are retained if possible;
The product is not seriously damaged due to human error;
The product can be safely returned.

Even if the product packaging has been opened, customers can still contact us to request a return.

  1. Return Request Process

To return an item, please follow these steps:

Contact us via customer service email;
Provide your order number, purchase information, and reason for return;
After confirming your return request, customer service will provide return instructions;
Send the item back according to the information provided by customer service.

Please do not send the item back before receiving confirmation to avoid delays in return processing.

  1. Return Address

Company Name: TrueAxis LLC
Address: 8401 Raintree Circle Anchorage, AK 99507

  1. Refund Policy

After receiving and inspecting the returned item, we will process your refund request.

Refunds are usually processed through the original payment method. The arrival time may vary depending on the processing speed of the bank or payment institution.

  1. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or order errors, TrueAxis LLC will assist in processing the return based on the specific circumstances;
If the customer returns the item for personal reasons, the relevant return shipping costs may be borne by the customer.

  1. Circumstances Where Returns Are Not Accepted

Returns may not be accepted in the following situations:

The product is damaged due to improper use;
The product is missing important accessories or the purchase information cannot be confirmed; The return request is submitted after the 30-day return period;
The product has serious damage that affects resale.

  1. Order Information Accuracy

To ensure a smooth return and refund process, please provide an accurate order number, contact information, and purchase information.

  1. Contact Us

If you have any questions about our return policy, refund process, or return address, please contact us:

Email:
[email protected]
[email protected]

TrueAxis LLC thanks you for your support. We will continue to provide you with high-quality fitness equipment and reliable after-sales service.