TrueAxis LLC (hereinafter referred to as “we,” “our,” or “the Company”) values your privacy and is committed to protecting the personal information you provide when visiting and using our website, purchasing fitness equipment, and interacting with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights related to that information.
- Information We Collect
When you visit our website, create an order, contact us, or use our services, we may collect the following information:
Name
Contact Email
Phone Number
Shipping Address
Billing Information
Order Information
Website Access and Usage Data
Other Information You voluntarily Submit to Us
We only collect information necessary for product sales, order processing, customer service, and website optimization.
- How Information is Used
TrueAxis LLC may use the collected information for the following purposes:
Processing and fulfilling your orders
Providing product delivery services
Sending order confirmations, logistics updates, and after-sales notifications
Responding to customer inquiries and providing support services
Improving website functionality and shopping experience
Preventing fraud, unauthorized transactions, and security risks
Complying with applicable laws and regulations
We will not sell, rent, or sell your personal information to any third party without authorization.
3. Payment Information Security
We process payment information through third-party payment processing services. TrueAxis LLC does not store your complete bank card number, credit card security code (CVV), or complete payment account information.
Payment service providers process your payment information using security measures in accordance with industry standards, including risk assessment and transaction security verification.
- Information Sharing
We may share limited information with the following types of service providers when necessary:
Logistics and delivery service providers (for order fulfillment)
Payment processing service providers (for completing payment transactions)
Website technology service providers (for maintaining website operation)
Relevant authorities as required by law
All third parties may only use your information to the extent necessary to provide the relevant services.
- Cookie Technology
Our official website may use cookies or similar technologies to help us:
Remember your shopping preferences
Analyze website visits
Improve website performance and user experience
Provide services that better meet your needs
You can manage or disable cookies through your browser settings, but some website functions may be affected as a result.
- Data Retention Period
We will retain your personal information as needed for business operations and as required by law.
Order information may be retained for a certain period after order completion to meet tax, financial record, customer service, and legal compliance requirements.
When information is no longer needed, we will take reasonable steps to delete or anonymize the relevant data.
- Data Security
TrueAxis LLC takes reasonable technical and administrative measures to protect your personal information from unauthorized access, use, modification, or disclosure.
However, please note that internet transmission cannot guarantee 100% security, and we will continuously improve our data protection measures.
- Your Privacy Rights
Under applicable law, you may have the following rights:
To inquire about the personal information we hold
To request correction of inaccurate information
To request the deletion of personal information
To opt out of certain data processing activities
To ask questions about our privacy practices
To exercise these rights, please contact us through the following methods.
- Children’s Privacy
TrueAxis LLC’s website and services are not designed for minors. We do not knowingly collect personal information from children under the applicable legal age.
If you believe a child has submitted personal information to us, please contact us and we will take reasonable steps to process it.
- Privacy Policy Updates
We may update this Privacy Policy based on business changes, legal requirements, or service changes.
The updated policy will be posted on the website, indicating the latest effective date.
- Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us:
Email:
[email protected]
[email protected]
Thank you for trusting TrueAxis LLC. We will continue to protect your privacy and strive to provide you with a safe and reliable shopping experience.