Thank you for choosing TrueAxis LLC. We want every customer to be satisfied with their purchase of fitness equipment. If you are not satisfied with the product you received, you can apply for a return according to the following return policy.
- Return Period
TrueAxis LLC offers a 30-day return guarantee.
Customers can submit a return request to us within 30 days of receiving the product.
Please contact us via customer service email before returning the product to obtain return confirmation and return process instructions.
- Return Conditions
To protect customer rights, products meeting the following conditions can be returned:
Submit the request within the 30-day return period;
Provide the order number and purchase information;
The product and accessories are complete;
The product is in a condition suitable for resale.
Opened fitness equipment can also be returned.
Customers do not need to keep the product completely unopened, but returned products should be in complete condition, including:
The main product;
Accessories;
Instruction manual;
Original packaging (if any).
If the product is severely damaged, missing essential accessories, or unsellable due to improper use, TrueAxis LLC may adjust the refund amount based on the specific circumstances.
- Return Process
To request a return, please follow these steps:
Contact the TrueAxis LLC customer service team;
Provide the order number and reason for return;
Obtain return confirmation and return address;
Send the product back to the provided address;
We will process the refund after receiving and inspecting the returned product.
Please do not send the product back without confirmation, as this may slow down the return processing.
- Return Address
Address: 8401 Raintree Circle Anchorage, AK 99507
Email: [email protected] [email protected]
- Return Shipping Costs
The return shipping cost policy is as follows:
Product Quality Issues:
If the product has quality issues, is damaged in transit, or the wrong product was received:
TrueAxis LLC will cover the return shipping costs; the customer will not be responsible for any return shipping costs.
Non-Quality Issue Returns:
If the customer requests a return for personal reasons (e.g., dislike, incorrect size, wrong purchase, etc.):
The customer will be responsible for the return shipping costs; it is recommended that customers choose a trackable shipping method to return the product.
- Refund Policy
TrueAxis LLC will process refunds after receiving and inspecting the returned product.
Refund Process:
After receiving the returned goods, we will complete the refund review within 3-5 business days.
Once the review is approved, the refund will be returned to the customer’s original payment method. Processing time at banks or payment institutions may vary, resulting in different arrival times.
The refund amount will be confirmed based on the actual return details.
- Non-Returnable Items
Returns may not be accepted in the following situations:
Items returned after the 30-day return period; Items damaged beyond repair due to human error; Missing major accessories or product parts; Damage caused by misuse.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order enters the processing or shipping process, it may not be cancelable. Customers can apply for a return according to the return policy after receiving the goods.
- Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Company Name: TrueAxis LLC
Email:
[email protected]
[email protected]
We will assist you with your return request as quickly as possible.
TrueAxis LLC – Committed to providing customers with a safe and convenient shopping experience.