Thank you for choosing TrueAxis LLC. We are committed to providing our customers with convenient and efficient fitness equipment delivery services. This logistics policy explains our order processing flow, delivery time, and partner logistics service information.
- Order Processing Time
TrueAxis LLC will begin processing your order after receiving it and confirming payment.
Order processing time: 1-2 business days
Once the order is processed and shipped, we will send order delivery information and a tracking number to the email address provided by the customer.
- Shipping Area in the United States
Currently, TrueAxis LLC provides delivery services to customers within the United States.
We support delivery to most areas of the United States, including:
Residential addresses in all U.S. states;
Business addresses;
Some remote areas (depending on the logistics company’s service area).
For special delivery areas, we will contact the customer based on the actual logistics situation.
- Delivery Time
The estimated delivery time after order shipment is as follows:
Standard Delivery Time: 3-7 business days
The actual delivery time may be affected by the following factors:
Distance to the delivery address;
Peak holidays;
Weather conditions;
Logistics company’s transportation arrangements;
Force majeure events.
Please note that the delivery time is an estimate and not a guaranteed time.
- Shipping Carriers
To ensure the safe and reliable delivery of orders to customers, TrueAxis LLC may use the following major US logistics service providers:
United Parcel Service (UPS)
FedEx Corporation (FedEx)
United States Postal Service (USPS)
We will select the appropriate logistics method based on the order weight, size, delivery address, and shipping efficiency.
- Tracking Information
After order shipment, TrueAxis LLC will send tracking information to the customer.
Customers can check the package’s shipping status through the logistics company’s official website.
If you haven’t received any tracking updates for an extended period, please contact our customer service team. We will assist you in checking your order status.
- Delivery Instructions for Large Fitness Equipment
Due to size or weight, some fitness equipment may require special shipping arrangements.
For large items:
Logistics time may be slightly longer;
Some orders may require customer confirmation of receipt;
The logistics company may contact the customer in advance to arrange delivery.
The specific delivery method will depend on the actual situation of the order.
- Delivery Address Requirements
When submitting your order, please ensure you provide:
Accurate and complete recipient name;
Correct delivery address;
Valid contact phone number.
Delays or additional costs caused by incorrect addresses provided by the customer may be the customer’s responsibility.
- Delivery Delay Instructions
While we strive to ensure timely delivery, the following situations may lead to delivery delays:
Inclement weather;
Peak holiday seasons;
Logistics company operational adjustments;
Incorrect address information;
Other uncontrollable factors.
In the event of a delay, we will actively assist customers in tracking the logistics status.
TrueAxis LLC – Delivering your fitness gear quickly and securely.