Welcome to the official website of TrueAxis LLC. By using this website and purchasing our fitness equipment products, you agree to abide by the following Terms and Conditions of Service. Please read these Terms carefully before purchasing products or using our services.
- Company Information
Company Name: TrueAxis LLC
TrueAxis LLC focuses on providing fitness equipment products and services, offering customers a convenient online shopping experience.
- Product and Service Description
TrueAxis LLC offers a wide range of fitness equipment products, including but not limited to strength training equipment, exercise aids, and home fitness products.
We strive to ensure that the product descriptions, images, specifications, prices, and related information on the website are accurate. However, due to product updates, differences in display devices, or changes in availability, actual product information may vary slightly.
- Payment Terms
By completing payment for an order on the TrueAxis LLC website, the customer agrees to pay the full amount shown on the order page, including:
Product price
Applicable taxes (if required by law)
Shipping fees (if applicable)
We accept the available payment methods shown on the website, including credit cards, debit cards, and other electronic payment methods.
All payments must be completed before order confirmation.
- Billing Terms
TrueAxis LLC offers one-time purchase services.
When purchasing fitness equipment:
The customer pays the amount for the current order;
No subscription fees or recurring charges are automatically generated;
No further charges will be incurred unless the customer actively creates a new order;
After order confirmation, payment will be processed according to the order information.
Customers should ensure that accurate and valid payment information is provided. Please contact us immediately if any unauthorized payment is discovered.
- Product Ownership
Ownership of the purchased product will transfer to the customer upon full payment and receipt of the product.
Before payment is completed:
Ownership of the product remains with TrueAxis LLC or the relevant legal supplier;
The customer may not resell, transfer, or dispose of the product for which payment has not been made without authorization.
After the transaction is completed, the customer legally enjoys the right to use and own the purchased goods.
- Intellectual Property Statement
All content on the TrueAxis LLC website, including but not limited to:
Website text content
Trademarks, brand names
Images, graphics
Page design
Website layout
Product information display
is the intellectual property of TrueAxis LLC or its legal licensors.
Without the prior written permission of TrueAxis LLC, the following are prohibited:
Copying website content;
Commercial use of brand materials;
Downloading, modifying, or republishing website resources;
Misusing the TrueAxis LLC brand identity.
Any unauthorized use of intellectual property rights may result in legal liability.
- Acceptable Use
Users agree to use the TrueAxis LLC website and services reasonably.
Permitted activities include:
Browsing product information;
Creating legitimate orders;
Conducting normal shopping activities;
Contacting customer support for products.
- Prohibited Activities
Users shall not:
Use false identities or payment information;
Engage in fraudulent transactions;
Interfere with the normal operation of the website;
Attempt unauthorized access to the website system;
Copy or misuse website content;
Use the website for any illegal activities.
If any violation of these terms is discovered, TrueAxis LLC has the right to:
Cancel the relevant order;
Restrict or terminate the user’s access rights;
Refuse to provide services;
Take necessary measures as required by law.
- Order Processing and Delivery
After an order is submitted, we will process it based on inventory and order information.
The customer is responsible for ensuring:
Providing an accurate shipping address;
Checking order confirmation information promptly;
Cooperating with necessary delivery communication.
TrueAxis LLC shall not be liable for delays beyond a reasonable scope due to incorrect information provided by the customer, force majeure, or delays caused by third-party logistics.
- Refunds and Returns
For returns or refunds after purchasing products, please follow TrueAxis LLC’s return policy.
Product returns must meet relevant requirements, including return time, product condition, and other applicable conditions.
- Limitation of Liability
To the extent permitted by law, TrueAxis LLC shall not be liable for:
Service interruptions caused by force majeure;
Delays caused by third-party logistics;
Losses caused by user misuse of the product;
Indirect losses beyond reasonable control.
TrueAxis LLC’s liability is limited to the actual order amount paid by the customer.
- Dispute Resolution
In the event of a dispute between the customer and TrueAxis LLC, both parties should first attempt to resolve the dispute amicably through communication.
If the dispute cannot be resolved through other means, both parties agree to:
prioritize negotiation through customer service channels;
if necessary, resort to mediation or arbitration permitted by applicable law;
if other methods fail to resolve the dispute, bring the matter to a court with competent jurisdiction.
- Governing Law
These Terms of Service are governed by and construed in accordance with applicable laws of the United States.
Any dispute will be handled in accordance with applicable law.
- Third-Party Services
TrueAxis LLC may use third-party services to provide:
Payment processing;
Website technical support;
Logistics and delivery services.
Third-party service providers may process relevant information according to their own policies.
- Terms Updates
TrueAxis LLC reserves the right to update these Terms of Service based on business needs, changes in law, or service adjustments.
The updated Terms of Service will be posted on the website and will take effect from the date of posting.
Thank you for choosing TrueAxis LLC. We are committed to providing our customers with a reliable fitness equipment shopping experience.