TrueAxis LLC (hereinafter referred to as “we,” “our,” or “the Company”) takes customer privacy and personal information protection very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our fitness equipment, or use our related services.

  1. Information We Collect

When you visit our website or purchase TrueAxis LLC products, we may collect the following information:

Personal Information: Including your name, email address, phone number, shipping address, billing address, etc.;
Order Information: Including the fitness equipment purchased, order amount, transaction history, and shipping information;
Payment Information: Payment information is processed by secure third-party payment service providers; we do not store your complete bank card information;
Website Usage Information: Including browsing history, device information, IP address, access time, and website usage, used to optimize the website experience.

  1. How Information is Used

The information we collect may be used for the following purposes:

Processing and fulfilling your orders;
Providing product delivery and order status updates;
Sending order confirmations, logistics notifications, and after-sales service information;
Responding to customer inquiries and providing customer support;
Improving website functionality, product quality, and shopping experience;
Preventing fraud, unauthorized transactions, and ensuring website security.

  1. Payment Information Protection

TrueAxis LLC uses industry-standard security payment processing services to complete transactions. Your payment information will be securely processed by a third-party payment processor; we do not view or retain your complete credit or debit card information.

We take reasonable steps to protect the security of your transaction data and assist in ensuring that the payment process complies with applicable data protection and payment security requirements.

  1. Information Sharing

We will not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties in the following circumstances:

Logistics service providers: Requires name, address, and contact information to complete order delivery;
Payment service providers: Used for secure payment processing;
Technology service providers: Used for website maintenance, data analysis, and customer service support;
Legal requirements: Disclosure of necessary information as required by laws and regulations, court orders, or government agencies.

  1. Cookie Technology

Our website may use cookies and similar technologies to:

Remember your shopping preferences;
Analyze website visits;
Improve website performance and user experience;
Provide services that better meet your needs.

You can manage or disable cookies through your browser settings, but some website functions may be affected as a result.

  1. Data Security

We take reasonable technical and administrative measures to protect your personal information and prevent unauthorized access, disclosure, modification, or damage.

While internet transmission cannot be guaranteed to be absolutely secure, we will continuously improve security measures to protect customer information.

  1. Data Retention Period

We will retain your personal information according to business needs, legal requirements, and tax record requirements. When relevant information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

  1. Your Privacy Rights

Under applicable data protection laws, you may have the following rights:

To inquire about the personal information we hold;

To request correction of inaccurate information;

To request the deletion of personal information;

To restrict or object to certain data processing activities;

To request a copy of your personal data.

To exercise these rights, please contact us through the following methods.

  1. Privacy for Minors

TrueAxis LLC’s website and products are not targeted at children under the legal age. We do not knowingly collect children’s personal information. If we discover that relevant information has been wrongly collected, we will take steps to delete it promptly.

  1. Privacy Policy Updates

We may update this Privacy Policy based on business changes, legal requirements, or service changes. The updated policy will be posted on the website and will apply to new information processing activities after the effective date.

Thank you for trusting TrueAxis LLC. We will continue to strive to protect your privacy and provide you with a safe and reliable shopping experience.